This document outlines the Datameer Support Holiday schedule.
Datameer Support holidays are observed regionally and indicate limited support coverage for business hours on the given day. Service level agreements with 24x7x365 support are not affected by holidays; only "business hours" service level agreements are affected by holidays. If you have any questions regarding your organization's support subscription, please reach out to your Account Executive.
Here are the business hours for each region that will be closed for a regional holiday:
| Region | Start Time | End Time | Timezone(s) |
| AMER | 0600 | 1800 | Pacific Time (GMT-8;GMT-7) |
| EMEA | 0900 | 1800 | Berlin Time (GMT-1;GMT-2) |
2019 Holiday Schedule
| Holiday Title | Date Observed | Region(s) Observed |
| New Years Day | January 1, 2019 | Worldwide |
| Epiphany | January 6, 2019 | EMEA |
| Martin Luther King Jr. Day | January 21, 2019 | AMER |
| President's Day | February 18, 2019 | AMER |
| Good Friday | April 19, 2019 | Worldwide |
| Easter Monday | April 22, 2019 | EMEA |
| Labor Day (Germany) | May, 1 2019 | EMEA |
| Memorial Day | May 27, 2019 | AMER |
| Ascension | May 30, 2019 | EMEA |
| Whitmonday | June 10, 2019 | EMEA |
| US Independence Day | July 4, 2019 | AMER |
| Labor Day (US) | September 2, 2019 | AMER |
| Day of German Unity | October 3, 2019 | EMEA |
| Thanksgiving (US) | November 28, 2019 | AMER |
| Day After Thanksgiving (US) | November 29, 2019 | AMER |
| Christmas | December 25, 2019 | Worldwide |
| Day After Christmas | December 26, 2019 | EMEA |
2020 Holiday Schedule
| Holiday Title | Date Observed | Region(s) Observed |
| New Years Day | January 1, 2020 | Worldwide |
| Epiphany | January 6, 2020 | EMEA |
| President's Day | February 17, 2020 | AMER |
| Spring Friday | April 10, 2020 | Worldwide |
| Easter Monday | April 13, 2020 | EMEA |
| Labor Day (Germany) | May, 1 2020 | EMEA |
| Ascension | May 21, 2020 | EMEA |
| Memorial Day | May 25, 2020 | AMER |
| Whit Monday | June 1, 2020 | EMEA |
| US Independence Day | July 3, 2020 | AMER |
| Labor Day (US) | September 7, 2020 | AMER |
| Thanksgiving (US) | November 26, 2020 | AMER |
| Day After Thanksgiving (US) | November 27, 2020 | AMER |
| Christmas Eve | December 24, 2020 | AMER |
| Christmas | December 25, 2020 | Worldwide |
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