Voice Data Analytics

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Rahul Dhond

• October 21, 2015 16:50

Hello,
Does Datameer have any Use Case/App where Voice Data has been ingested and then analyzed? Ingesting Call Centre data (voice) and doing analytics on it ?
thanks & regards,
Rahul

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  Joel Stewart

  • October 21, 2015 18:31

  Rahul, thank you for the question.

  Datameer does not have any specific case studies that are sharable, however I am confident that Datameer is an excellent choice for analyzing this type of analysis.

  This assumes that the raw audio format has been converted to a text transcript outside of Datameer. Datameer does not currently have an ingestion type to accept raw audio formatted files. With transcripts and meta-data available about the calls, Datameer is able to create a seemingly infinite number of analytics from this data.

  One interesting example that comes to mind is a sentiment analysis (similar to our Twitter Brand Sentiment App) that could be performed on the call transcripts to gain insight on callers' perspective of one's brand.

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  Rahul Dhond

  • October 22, 2015 15:44

  Hi Joel,
  Thank you for letting me know. I will look for audio to text converters.
  If you have any recommendations on that, then please do let me know.
  thanks & regards,
  Rahul

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