Datameer not opening - stuck on loading screen

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Afigueroa

• October 12, 2015 21:18

Whenever I go to open Datameer 5.9.4, it opens the loading screen (blue screen with spinning blue loading bar) and hangs at that screen for a few minutes before just closing automatically. Does anyone know how to fix this issue? I can't even open my Datameer program.

For your reference, I am running Windows 7 Professional (64-bit). I have allowed Datameer through my firewall and my anti-virus is not blocking the program either.

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• Official comment

  

  Brian Junio

  • October 12, 2015 22:13

  Hello! This is likely due to you having been issued a 32-bit version of Datameer for windows.

  This is typically resolved by downloading and installing the appropriate version for your OS, in this case, 64-bit.

  I have reached out to you via a direct email and provided a link. Once you complete the automatic update by installing the fresh download, I believe you should be up and running.

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  Karri Linnoinen

  • October 13, 2015 11:29

  Hi,
  I might be having a similar issue (ticket logged: https://datameer.zendesk.com/hc/en-us/requests/8818).
  When downloading the Datameer local version, neither the download nor the installation prompted to choose a 32 or 64-bit version. Where can I find the x64 version of the client?

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  Afigueroa

  • October 13, 2015 14:44

  Hi Brian,

  The link worked perfectly and I am now able to open Datameer and work in it without any problems. I really appreciate the quick response!

  Thanks

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  Joel Stewart

  • October 13, 2015 15:00

  Karri, you'll be provided with the 64-bit download link directly.

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