Datameer not opening - stuck on loading screen

Comments

4 comments

  • Official comment
    Brian Junio

    Hello! This is likely due to you having been issued a 32-bit version of Datameer for windows.

    This is typically resolved by downloading and installing the appropriate version for your OS, in this case, 64-bit.

    I have reached out to you via a direct email and provided a link. Once you complete the automatic update by installing the fresh download, I believe you should be up and running.

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  • Karri Linnoinen

    Hi,
    I might be having a similar issue (ticket logged: https://datameer.zendesk.com/hc/en-us/requests/8818).
    When downloading the Datameer local version, neither the download nor the installation prompted to choose a 32 or 64-bit version. Where can I find the x64 version of the client?

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  • Afigueroa

    Hi Brian,

    The link worked perfectly and I am now able to open Datameer and work in it without any problems. I really appreciate the quick response!

    Thanks

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  • Joel Stewart

    Karri, you'll be provided with the 64-bit download link directly.

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